Terms and Conditions

TERM-TIME CLUB BOOKING TERMS AND CONDITIONS

1. I hereby acknowledge that Pacesetter Sports & Wellbeing Limited cannot be held responsible for any loss of, or damage to property, or injury sustained. I authorise Pacesetter staff (who are first aid trained, qualified, insured and DBS checked) to administer or approve any medical treatments deemed necessary, in line with government guidance.
2. We cannot refund any past sessions that your child misses for whatever reason unless the session is cancelled by ourselves and we are unable to provide you with a convenient re-scheduled date. If you wish to remove your child from a club for future sessions, we can provide a credit towards other Pacesetter clubs (to take place before 31st August) providing you give Pacesetter at least 48 hours notice. In certain extenuating circumstances, we may agree to refund future sessions providing you give Pacesetter at least 72 hours notice - any refunds will incur a £5 admin charge.
3. From time to time we will cancel clubs that don’t reach numbers required. Firstly, we will offer you an alternative club (if available) to transfer onto without charge. If this is not available or required, then we will refund your order within 10 working days of the communication being made of the cancellation.
4. We expect children to behave appropriately and respect the rules that we/the school have in place. If at any time we feel the behaviour of a child is unacceptable and affecting the enjoyment and safety of others, we will contact the parent, and if deemed necessary, a child may be asked not to return to the club. This decision would be a last report and not taken lightly.
5. Please ensure you make payments when they are due to avoid your child losing their space. We have the right to refuse attendance if payments have not been paid.
6. When registering your child, you must add all details relating to any SEN and medical conditions in order that we know how best to assist your child. Any situation where a child has additional support at school or in certain situations, it's important this is discussed with us in advance of any booking. This is for safeguarding reasons.
7. As part of all our courses children will be working towards badges and certificates. Purchasing these are entirely optional and you will be communicated and informed as to your child’s progress.
8. Communications will be sent periodically by emai and text. These will be informative and you have the freedom to unsubscribe at any point. These communications will involve Pacesetter activities only. At no point do we ever share data with any third parties. We do confirm details with the child’s school only. These are for safeguarding purposes.
9. Each year on 1st August your child will be moved up a year automatically. When a child moves into year 7, we will delete off our system. If you are either moving away or you know that you will not need Pacesetter services in the future and you want to be deleted off our system then you will need to let us know by emailing info@pacesettersports.co.uk.
10. We will follow the school’s policies and procedures on wearing jewellery and earrings during school PE sessions and clubs. However, for the safety and wellbeing of children, we do advise that earrings, ear studs or other jewellery (metal or plastic) are NOT WORN or are TAPED OVER, using tape provided by the parents/carers of the child. Coaches will not be able to remove these items on behalf of the child. Pacesetter will not take responsibility for any children being injured due to earrings, ear studs or other jewellery being worn.
11. We will follow the school's policies and procedures of children having mobile phones whilst in school. In any session run by Pacesetter, if a child does have a mobile phone, this must be put away and not be used or heard - if it is, Pacesetter coaches may be forced to confiscate the phone until the end of the session and then the phone will be either handed back to the child or to the school office.
12. It is very important that bookings are made for the correct venue and year group. Year groups that are eligible are clearly stated when you select your child/ren’s school. It is acknowledged that if the incorrect club is booked the child will not be able to attend and a full refund will be provided for the affected booking.
13. If a child is collected more than 10 minutes late from a club, Pacesetter will charge the parent/carer depending on the amount of time after the collection time. We will charge £5 for every 5 minutes after the first 10 minutes. For example, 0-10 minutes late (no charge), 10-15 minutes late (£5), 15-20 minutes late (£10), and so on. We ask that all parents contact Pacesetter as soon as they know they are going to be late for collection. If late collection becomes a regular occurrence, this may jeopardize the child’s place on the club.

HOLIDAY CLUB BOOKING TERMS AND CONDITIONS

1. I hereby acknowledge that Pacesetter Sports & Wellbeing Limited cannot be held responsible for any loss of, or damage to property, or injury sustained. I authorise Pacesetter staff (who are first aid trained, qualified, insured and DBS checked) to administer or approve any medical treatments deemed necessary, in line with government guidance.
2. Open to all primary school aged children (aged 4 to Year 6). Due to OFSTED regulations, any children aged 4 on the day of the holiday club can attend, but only book half days (9am - 12.45pm OR 12.15pm - 4pm) - please call us on 01604 686367 to book.
3. We cannot refund any past sessions that your child misses for whatever reason unless the session is cancelled by ourselves and we are unable to provide you with a convenient re-scheduled date. If you wish to remove your child from a club for future sessions, we can provide a credit towards other Pacesetter clubs (to take place before 31st August) providing you give Pacesetter at least 48 hours notice. In certain extenuating circumstances, we may agree to refund future sessions providing you give Pacesetter at least 72 hours notice - any refunds will incur a £5 admin charge.
4. We expect children to behave appropriately and respect the rules that we have in place. If at any time we feel the behaviour of a child is unacceptable and affecting the enjoyment and safety of others, we will contact the parent, and if deemed necessary, a child may be asked not to return to the club. This decision would be a last report and not taken lightly.
5. When registering your child, you must add all details relating to any SEN and medical conditions in order that we know how best to assist your child. Any situation where a child has additional support at school or in certain situations, it's important this is discussed with us in advance of any booking. This is for safeguarding reasons.
6. Please ensure you make payments when they are due to avoid your child losing their space. We have the right to refuse attendance if payments have not been paid.
7. Communications will be sent periodically by email and text. These will be informative and you have the freedom to unsubscribe at any point. These communications will involve Pacesetter activities only. At no point do we ever share data with any third parties.
8. If you are either moving away or you know that you will not need Pacesetter services in the future and you want to be deleted off our system then you will need to let us know by emailing info@pacesettersports.co.uk.
9. During holiday clubs for the safety and wellbeing of children, we do advise that earrings, ear studs or other jewellery (metal or plastic) are NOT WORN or are TAPED OVER, using tape provided by the parents/carers of the child. Coaches will not be able to remove these items on behalf of the child. Pacesetter will not take responsibility for any children being injured due to earrings, ear studs or other jewellery being worn.
10. We strongly discourage parents from allowing children to bring in mobile phones to our holiday clubs. However, a parent may request this and as long as there is a need this will be accepted. It’s very important that it can ONLY be used for its purpose i.e. to ring a parent, and the child needs to request permission from the lead coach. Supervision when it is being used is needed. Should a child on the club not adhere to the guidelines and the phone gets misused, coaches may confiscate a mobile or device for a period of time.
11. If a child is collected more than 10 minutes late from a club, Pacesetter will charge the parent/carer depending on the amount of time after the collection time. We will charge £5 for every 5 minutes after the first 10 minutes. For example, 0-10 minutes late (no charge), 10-15 minutes late (£5), 15-20 minutes late (£10), and so on. We ask that all parents contact Pacesetter as soon as they know they are going to be late for collection. If late collection becomes a regular occurrence, this may jeopardize the child’s place on the club.

MERCHANDISE SALES TERMS AND CONDITIONS

Making a purchase online

By placing an order online you are offering to purchase an item that we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order by us. Despatch times may vary according to our availability to deliver the merchandise or equipment purchased into school. If postage is required, an additional cost will be incurred. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us requesting goods are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to change. All prices indicated for items available via the website are inclusive of V.A.T (where applicable) at the current rate and are quoted in pounds sterling. You have the right to cancel your order for any physical item (equipment, merchandise or badge) purchased from www.pacesetteronline.co.uk. The Consumer Contracts Regulations states that your right to cancel an order starts the moment you place your order and doesn’t end until fourteen working days from the day you receive your goods. You must inform us by email via info@pacesettersports.co.uk. You then have a further 14 days from the date you notify us of your cancellation to return the goods.