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Refund Policy

REFUND POLICY

Term Time Club Orders

We cannot refund any sessions that your child misses for whatever reason unless it falls within the following temporary amendments, which take effect until further notice:

  • The school being closed specifically due to Covid-19
  • The school cancelling a club due to any Government restrictions put in place
  • Your child is self-isolating either because they are awaiting a PCR test result or have contracted Covid-19
  • Pacesetter cancelling a session due to our coach self-isolating and us not being able to fulfil the session during this period (we will do our absolute best for this not too happen)

From time to time we will cancel clubs that don’t reach numbers required or your child may not enjoy the club that they are attending (term time or holiday club). Firstly, we will offer you an alternative club, should there be one, to transfer onto without charge. If this is not available or required, then we will refund your order within 10 working days of the communication being made of the cancellation using the same process as above. Please note, if you book with a credit card and then request a refund (excluding Covid-related refunds), we will refund you 50p less due to processing charges.

Any disputes should be emailed to info@pacesettersports.co.uk to be directed to the relevant School Account Manager.

Holiday Club Orders

If your child is booked onto a holiday club, which is cancelled for any reason, you will be offered the option to transfer your booking onto a holiday club running in one of the next 2 school holiday periods, specifically at that venue. If, however we are not offering a holiday club at at least one of the next 2 school holiday periods at that venue and you don't wish to transfer to another venue, then you will be offered a refund.

If your child is unable to attend a pre-booked holiday club for any reason, we will allow you to transfer your place onto a holiday club running in one of the next 2 school holiday periods, providing we receive at least 72 hours’ notice. If less than 72 hours' notice is given, then a transfer is not available.

Online Orders

You have the right to cancel your order for any physical item (equipment, merchandise or badge) purchased from www.pacesetteronline.co.uk. The Consumer Contracts Regulations states that your right to cancel an order starts the moment you place your order and doesn’t end until fourteen working days from the day you receive your goods. You must inform us by email via info@pacesettersports.co.uk. You then have a further 14 days from the date you notify us of your cancellation to return the goods.