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Refund Policy

Club Orders

We cannot refund any sessions that your child misses for whatever reason unless the session is cancelled by ourselves and we are unable to provide you with a convenient re-scheduled date.

If the latter does occur then the payment card you placed the original order with will be refunded by the final day of the long term (end of Autumn Term, Spring Term or Summer Term) in which the order was placed. This is because we may require time to work with the school to find an alternative date.  Providing you notify us by emailing info@pacesettersports.co.uk that your child cannot attend this re-scheduled date then a refund will be made under the same terms. If you paid by cash or cheque, then we will contact you to request Bank Details before making a BACS transfer directly into your bank account of choice.

From time to time we will cancel clubs that don’t reach numbers required or your child may not enjoy the club that they are attending (term time or holiday club). Firstly, we will offer you an alternative club, should there be one, to transfer onto without charge. If this is not available or required, then we will refund your order within 10 working days of the communication being made of the cancellation using the same process as above.

Any disputes should be emailed to info@pacesettersports.co.uk to be directed to the relevant School Account Manager.

Online Orders

You have the right to cancel your order for any physical item (equipment, merchandise or badge) purchased from www.pacesetteronline.co.uk. The Consumer Contracts Regulations states that your right to cancel an order starts the moment you place your order and doesn’t end until fourteen working days from the day you receive your goods. You must inform us by email via info@pacesettersports.co.uk. You then have a further 14 days from the date you notify us of your cancellation to return the goods.